Privacy Policy

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out a contact form or request a quote on our website
• Subscribe to our newsletter or mailing list
• Call us at +1 312-475-8943
• Email us at hello@gardenova.online
• Use our gardening or landscaping services
• Participate in surveys or promotions

This information may include:

• Contact Information: Name, address, email address, phone number
• Property Information: Property address, garden size, photos of your space
• Billing Information: Payment method details (processed securely through third-party processors)
• Project Details: Service preferences, budget, timeline, special requirements
• Communication Records: Emails, call logs, service notes

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activities, including:

• IP address and browser type
• Operating system and device information
• Access times and pages viewed
• Referring website addresses
• Pages you visited before and after using our site
• Clickstream data and interaction patterns

2. How We Use Your Information

We use the information we collect for the following business purposes:

• Service Delivery: To provide, operate, and maintain our gardening and landscaping services
• Communication: To process your requests and respond to your inquiries
• Billing: To send you estimates, invoices, payment confirmations, and service updates
• Improvement: To improve our website, services, and customer experience
• Marketing: To send you promotional emails about our services (only with your explicit consent)
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Security: To protect against fraud, unauthorized access, and other security threats
• Analytics: To understand how visitors use our website and optimize performance

3. Cookies and Tracking Technologies

What Are Cookies?

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., session management, security)
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements
• Preference Cookies: Remember your settings and preferences for future visits

Managing Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website or access certain features.

Most browsers allow you to manage cookies through their settings. Here's how to manage cookies in popular browsers:

• Google Chrome: Settings → Privacy and Security → Cookies
• Mozilla Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Microsoft Edge: Settings → Cookies and Site Permissions

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information in the following situations:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, email service providers, website hosting, scheduling software). These partners are obligated to protect your information.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: When you have given us explicit permission to share your information for a specific purpose.
• Protection of Rights: To protect and defend the rights or property of Gardenova.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information:

• Encryption: Sensitive data is encrypted during transmission using SSL/TLS technology
• Secure Storage: Your information is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal information
• Regular Audits: We regularly review our data collection and storage practices
• Employee Training: Our team is trained on privacy and security best practices

Important Notice: While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable. No method of transmission over the Internet or electronic storage is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request copies of your personal data that we hold
• Right to Correction: Request that we correct any inaccurate or incomplete information
• Right to Deletion: Request that we delete your personal data (subject to legal exceptions)
• Right to Opt-Out: Unsubscribe from marketing communications at any time
• Right to Data Portability: Request transfer of your data to another organization
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Object: Object to certain types of processing (e.g., direct marketing)

To exercise these rights, please contact us using the information in Section 10. We will respond to your request within 30 days.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

European Residents (GDPR)

If you are a European resident, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a data protection authority.

7. Third-Party Websites and Services

Our website may contain links to third-party websites that are not operated by us (e.g., social media platforms, partner sites, supplier websites). If you click on a third-party link, you will be directed to that third party's site.

We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Third-Party Services We Use

• Google Analytics: For website analytics and performance tracking
• Google Ads: For advertising and remarketing
• Email Service Providers: For newsletter and communication management
• Payment Processors: For secure payment processing (e.g., Stripe, PayPal)
• Scheduling Software: For appointment booking and management

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children.

If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us immediately so that we can take necessary actions to delete such information from our records.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our website prior to the change becoming effective

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the methods below: